PagerDuty is the leading incident management and on-call scheduling platform, used by over 28,000 organizations to detect, mobilize, and resolve critical incidents. The platform integrates with over 700 monitoring tools to aggregate alerts, route them to the right on-call responders via phone, SMS, push notification, and email, and orchestrate incident response workflows. PagerDuty's event intelligence uses machine learning to reduce alert noise, group related alerts, and automate incident triage across complex technical environments.
PagerDuty outages are uniquely consequential because the incident response platform going down during an incident creates a meta-crisis. Common causes include event processing pipeline overloads during cascading failure scenarios where thousands of monitoring tools send alerts simultaneously, notification delivery infrastructure failures affecting SMS and voice call routing, and web application backend issues. The irony of incident response tooling failing during incidents is a well-documented challenge in the reliability engineering community.
When PagerDuty goes down, on-call engineers stop receiving critical alerts from their monitoring systems. Incident response workflows halt, escalation policies fail to trigger, and teams cannot coordinate incident management through PagerDuty's incident timeline. Organizations relying solely on PagerDuty for alerting discover that their monitoring tools are generating alerts into a void. The downstream impact is that real production incidents go unnoticed and unresponded-to until someone manually checks monitoring dashboards.
Use this page to check PagerDuty availability. The irony of an incident response platform going down is not lost on anyone. Check status.pagerduty.com for official incident reports. If PagerDuty is down and you have active incidents, switch to backup communication channels immediately — phone bridges, Slack, or direct phone calls.
Events sent to PagerDuty during an outage may be queued or lost depending on the nature of the failure. If the event ingestion API returns errors, monitoring tools with retry logic will attempt redelivery. However, time-sensitive alerts about production incidents will be delayed, which is exactly the scenario where you need them most.
Extremely ironic, and it highlights a critical principle in reliability engineering — never have a single point of failure for alerting. When your incident response platform itself becomes an incident, teams that have backup alerting mechanisms in place are the ones that survive. This is why multi-channel alerting strategies are essential.
Always maintain a secondary alerting path independent of PagerDuty. Set up PinusX Uptime Monitor for direct email and Slack alerts that bypass PagerDuty entirely. Configure critical monitoring tools to also send alerts via email directly. Keep an emergency phone tree document accessible outside of PagerDuty for manual escalation.
Monitor PagerDuty's API and web application with PinusX Uptime Monitor — the ultimate meta-alerting setup. Get notified within 60 seconds when PagerDuty becomes unreachable via email and Slack. This independent monitoring ensures you always know when your primary alerting platform is down, preventing silent alert failures.
Monitor PagerDuty uptime with PinusX. Get instant alerts when services go down.