Zoom is the dominant video conferencing platform, serving over 300 million daily meeting participants across businesses, schools, healthcare, and government organizations. Beyond meetings, Zoom provides Zoom Phone (cloud phone system), Zoom Rooms (conference room hardware), Zoom Contact Center, Zoom Whiteboard, and Zoom Team Chat. The platform became synonymous with remote work during the pandemic and has since evolved into a comprehensive unified communications platform competing with Microsoft Teams and Google Meet for enterprise communication workflows.
Zoom outages have included dramatic incidents such as the 2025 event where Zoom's domain temporarily disappeared from DNS, making the entire platform unreachable worldwide. More common causes include meeting server capacity constraints during peak business hours, audio/video media relay failures in specific geographic regions, and authentication service issues preventing users from signing in. Zoom Phone outages from carrier connectivity failures are independent from meeting infrastructure. WebSocket connection drops cause the Zoom client to display connectivity warnings even during partial degradation.
When Zoom goes down, business meetings, classes, telehealth appointments, and government proceedings halt simultaneously. Executives miss board meetings, sales teams lose prospect calls, and remote workers lose their primary collaboration tool. Zoom Phone outages affect business phone lines, potentially causing organizations to miss customer calls. The 2025 DNS disappearance incident demonstrated how a single DNS failure can instantly make a platform serving hundreds of millions of users completely unreachable.
Use this page to check Zoom availability. Zoom outages can affect meetings, Zoom Phone, and webinars independently. Check status.zoom.us for official per-component status. If you cannot connect to meetings but the website loads, it may be a media server or regional infrastructure issue rather than a complete platform outage.
In 2025, Zoom's domain temporarily disappeared from DNS resolution, making the entire platform unreachable worldwide. Users could not access zoom.us, start meetings, or use any Zoom services. The incident highlighted how DNS is a critical single point of failure even for massive platforms and underscored the importance of independent monitoring from outside the affected infrastructure.
Audio issues in Zoom can result from platform outages affecting media relay servers, local microphone or speaker configuration problems, or network connectivity issues. If only audio is affected while video works, it may be a regional media server issue. Check Zoom's status page for any audio-specific incidents. Test your audio in Zoom settings before joining important meetings.
Switch to a backup conferencing platform immediately. Google Meet requires only a Google account and works in any browser. Microsoft Teams is available for Microsoft 365 users. For quick ad-hoc calls, phone dial-ins or FaceTime can bridge the gap. Maintain a backup meeting link in calendar invites for critical meetings.
Monitor Zoom's meeting infrastructure with PinusX Uptime Monitor for free. Get Slack and email alerts within 60 seconds of any disruption. This is essential for organizations that depend on Zoom for customer-facing meetings, sales calls, and remote collaboration where downtime directly impacts revenue and productivity.
Monitor Zoom uptime with PinusX. Get instant alerts when services go down.